Guarantee

Our number one goal at Tara Gray Jewelry is to make sure you don’t just like your piece of fine jewelry, but that you LOVE it! If you’re not completely satisfied with your piece, we offer a money-back guarantee on our in-stock items to ensure a no-risk shopping experience. Custom pieces are non-refundable. Once you receive your item, you have 7 days to return that item for a full refund or exchange…your choice! Make sure your return package is postmarked by the 7-day deadline and feel free to contact us if you have any questions at [email protected]

Please Note:

  • We are not responsible for return shipping charges.
  • If a customer has excessive returns, we reserve the right to charge a 40% restocking fee.
  • All returns must be postmarked by the 7-day deadline.
  • All returns must be in the same condition as shipped.
  • Refunds are processed within 3-5 days after we receive a return.

When Can Item Not Be Returned?

  • We do not accept returns on items advertised “As-Is” or “Non-Returnable” at the time of the sale. This will be clearly stated and visible to the customer at time of purchase.
  • Returns are not accepted for any items that have been sized or altered in any manner by anyone other than Tara Gray Jewelry.
  • Special orders and custom pieces are not able to be returned for a refund, but can be exchanged.
  • The item cannot be returned if the 15-day grace period has expired. For example, if you receive an item on the 1st, it must be returned to us postmarked no later than the 16

Shipping Address For Returning Items:

Tara Gray Jewelry
315 Meigs Rd Suite A507
Santa Barbara, CA 93109